Technical Writing

  • Project Goals

    Provide thorough and clear instructions as well as a quick start guide to website users on how to complete a task on the Chappelle and Co. website.

  • Target Audience

    Local hobbyists and artists in the Frederick, Maryland area.

  • Tools Used

    Google Docs and Notability

  • Problem-Solving Approach

    Complete the task (booking a candle making session) myself, taking thorough notes and screenshots. Mark-up the screenshots and write outlines of the steps taken. Add finishing touches for a polished instructional guide. Note the most crucial steps and steps that can be combined to create a quick start guide.

2024 | WRTG 393 Advanced Technical Writing

For this project, I wrote detailed instructions as well as a quick start guide for how to complete a task on a website of my choosing.

I wanted to showcase a local business and I landed on Chappelle and Co. in Frederick, Maryland. Chappelle and Co. is an inspiring business that works with local artisans to promote and sell their artwork. The company is very community based and the owner does themed candle making workshops to help the artistic community grow and thrive. I loved the idea of contributing to the space created by Chappelle and Co. by writing an instructional guide that could help guide users in engaging with the business.

For this assignment, I chose to write instructions for booking a candle making session at Chappelle and Co.

I started by creating three personas for people who might be looking to schedule a candle making session at Chappelle and Co.

To view the personas as a PDF, click here.

second persona for Chappelle and Co. candle making
first persona for Chappelle and Co. candle making
third persona for Chappelle and Co. candle making

I then went to the Chappelle and Co. website and walked through the steps to book a candle making session, taking screenshots along the way. I marked up these screenshots to outline the steps taken in the booking process.

marked up screenshot ("view cart" button is circled) of the Chappelle and Co. checkout cart
marked up screenshot (an arrow points down the page and towards to the "continue" button which is circled) of the checkout screen at Chappelle and Co.
marked up screenshot (an arrow points to the "add to cart" button and the button is circled) of a booking session item listing at Chappelle and Co.

Finally, I wrote out the steps to the booking process in a detailed instruction document as well as a quick start guide.

To view the instructions as a PDF, click here.

page 1/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 2/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 3/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 4/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 5/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 6/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 7/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 8/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 9/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 10/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 11/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 12/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 13/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 14/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 15/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 16/17 of an instructional guide for booking a candle making session at Chappelle and Co.
page 17/17 of an instructional guide for booking a candle making session at Chappelle and Co.

To view the quick-start guide as a PDF, click here.

quick start guide for booking a candle making session at Chappelle and Co.
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